Employment

NEW CASINO NEW HOTEL NEW JOBS

Shoshone Rose Casino & Hotel is currently accepting applications for multiple positions. We are looking for motivated individuals seeking a career in the industry. Stop by and pick up an application today.

Available positions can change on a daily basis but we always accept applications for the Restaurant, Player’s Club, and Cage.  Please contact Human Resources for an up-to-date list.

Human Resources
(307) 206-7000

Download, Print, and Complete an Employment Application

Click Here for the Employment Application

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JOB POSTINGS:


 

 

Job Title:         Table Games Dealer

Department:    Table Games

Reports To:     Table Games Supervisor and Manager

Supervises:      None

Salary:         DOE

Opening Date:    January 9, 2017               Closing Date:     Open until filled

 

SUMMARY:

Controls Blackjack or any other assigned game by performing the duties outlined below.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must have a minimum of one‑year experience dealing cards. Must submit to drug testing. Must be able to obtain and maintain Gaming License.

 

DUTIES:

  1. Shuffles and deals cards as required for the play of Blackjack or any other assigned game.
  2. Applies knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
  3. Exchanges paper currency for gaming chips.
  4. Pays winning bets and collects losing bets.
  5. Maintains chip tray at table in orderly fashion.
  6. Notifies supervisor of any irregularities noticed.
  7. Answers questions or inquiries from patrons.
  8. Performs other duties as assigned by an immediate supervisor or manager.

 

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 

WORK ENVIRONMENT:

Work is generally performed in an office or casino setting with exposure to second hand smoke and high noise levels. Evening, grave, weekends, and holidays may be required.

 

 PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand or walk for extended periods of time, may be required to stoop, kneel, crouch, or crawl. The employee may be required to lift up to 50 lbs.

 


 

Job Title:            Food Server

Department:      Restaurant

Reports To:        Kitchen Manager, Head Waitress

Supervises:         None

Salary:                DOE

Opening Date:   January 12, 2017        Closing Date:  Open

 

SUMMARY:

Working in conjunction with all other departments of the Restaurant. The Food Server demonstrates the company values by providing the highest level of service possible in an efficient, courteous, personable and professional manner to ensure a positive guest dining experience.

 

REQUIREMENTS:

Must have excellent communication and people skills. Must possess basic math skills. Must have basic food serving skills. Strong communication, organization, and problem-solving skills. Ability to multi-task and be detailed oriented. Able to project a professional, friendly and courteous image to guests. Must submit to drug testing. Must be able to obtain and maintain Gaming License.

 

DUTIES:

  1. Welcome and greet guest with a warm friendly smile.
  2. Check tables for clean and proper set up before seating guest.
  3. Present Menu, answer questions and make suggestions regarding food and service.
  4. Explain specials and/or promotions of the day.
  5. Take Food and Beverage order.
  6. Relay food order to kitchen.
  7. Serves food that is properly garnished and plated in accordance to company standards.
  8. Observe Guests to respond to any additional requests and to determine when meal has been completed.
  9. Promotes desserts, appetizers, specialty coffees and other items.
  10. Take responsibility of completing side work as assigned.
  11. Fill salt and pepper shakers, sugar caddies, napkins, silverware and glassware
  12. Stock service area with supplies such as coffee, tableware linen etc.
  13. Prepare guest checks that itemized and total meal costs.
  14. Consistently maintain a neat, organized and clean work space and uniform.
  15. Other duties as assigned.

 

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

WORK ENVIRONMENT:

Work is generally performed in the casino setting with exposure to second hand smoke and high noise levels. Evenings, graveyards, weekends, and holidays may be required.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand or walk for extended periods of time, may be required to stoop, kneel, crouch, or crawl. The employee may be required to lift up to 30 lbs.

 


 

Job Title:          Customer Service & Gift Shop (2) Part-Time Attendant

Department:     Customer Service

Reports To:      Customer Service Supervisor & Manager

Supervises:      None

Salary:             DOE

Opening Date:     April 3, 2017                           Closing Date:      April 13, 2017

 

SUMMARY:

Greeting guest in a friendly manner, issuing players club cards, assisting in all weekly and special promotions, and serving beverages & maintain an organized work area. Have experience operating cash register in gift shops, selling and restocking  items and inventory.

 

QUALIFICATIONS:

Have casino host, marketing, or sales experience. Must possess excellent organization skills, customer relations, and communication skills and must be able to interact well with internal and external customers and work as a team member. Be proficient in MS Word and Excel.  Must present a well-groomed business appearance and be able to respond calmly and make rational decisions when handling customer needs and concerns. Must submit to drug testing. Must be able to obtain and maintain Gaming License.

 

DUTIES:

  • Maintain close ties with targeted guests through personal contact (i.e., in person, phone, or email)
  • Maintain goodwill with all guests.
  • Greeting guests in a warm, courteous, friendly and timely manner.
  • Serve complimentary drinks & maintain a clean and well stocked drink station.
  • Actively seeks out targeted players and signs them up for our player’s club.
  • Competently use of office equipment.
  • Running and coordination of all tournaments and promotions for all guests.
  • Maintain guest accounts.
  • Adjust point balance as needed and issue comps.
  • Use the computer systems for the purpose of tracking complimentary items to qualified guests
  • Read and record totals shown on cash register tape at end of shift.
  • Operate cash register.
  • Make change and issue receipts and/or tickets to customers.
  • Comply with Tribal/State Compact, Tribal Gaming Ordinance, Tribal Internal Control System, tribal regulations, and all applicable Tribal Federal, and State Laws.
  • Other duties as assigned.

 

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 

WORK ENVIRONMENT:

Work is generally performed in an office or casino setting with exposure to second hand smoke and high noise levels. Evening, grave, weekends, and holidays may be required.

 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand or walk for extended periods of time, may be required to stoop, kneel, crouch, or crawl. The employee may be required to lift up to 50 lbs.

 


 

Job Title:                   Front Desk

Department:            Hotel

REPORTS TO:            Hotel Manager

Supervises:               None

Salary:                        DOE

Opening Date:           April 7, 2017                                    Closing Date:     April 16, 2017

 

POSITION SUMMARY:

Assists guests in the making, changing and cancelling reservations.  Ensures casino and group blocks are balanced and assists casino departments with making reservations. Demonstrates a positive, upbeat, guest friendly tone relating to phone etiquette and understands front desk operating procedures and guest service standards.

If hired a detailed technical skills and service training document will be reviewed and a request will be made of the employee to sign and acknowledge technical and service training standards and expectations. This position will also be able to perform all front desk duties and will be asked to sign the technical skills and service training document for the front desk position as well.

DUTIES AND RESPONSIBILITIES:

Prepares for the current day’s arrivals to ensure guest satisfaction (special requests, packages/promos, amenities, VIPs, room type, rate, etc).

Reviews the following day’s departures to ensure proper billing (promo credits, group billing, share with billing, etc).

Participates in the yield management strategies and monitors on line travel agency bookings.

Pre-bills on line travel agent bookings by using virtual credit cards while verifying billing is set up properly and accurately.

Assists with PBX and Front Desk overflow calls.

Prepares for the following day’s arrivals to ensure guest satisfaction (special requests, packages/promos, amenities, VIPs, room type, rate, etc).

Completes weekly and monthly office supply orders as needed.

Assists with setting up group billing and confirming group billing profiles while groups are in house.

Maximizes selling opportunities for the Front Desk by coordinating the room block with housekeeping (early arrivals, VIP arrivals, special cleaning requests, etc).

Assists the sales department by coordinating sales site rooms.

Assists at the Front Desk as a Front Desk Agent whenever necessary.

Is proficient in all Front Desk operations and standards and assists at the Front Desk when applicable.

Covers the Front Desk during Front Desk Agent breaks as needed.

Assists at the Front Desk as a Front Desk Agent whenever necessary which includes the following duties

Effectively assists all guests.

Maintains a high level of customer service.

Checks-in and check-out guests efficiently and professionally.

Directs all guest requests and issues to the proper departments; follows through to ensure requests and issues are fully resolved.

Understands and adhere to proper credit, check cashing and accounting policies and procedures.

Posts additional charges to guest accounts during their stay and after departure.

Researches as necessary the billing of guests when errors have occurred.

Knows reservations, room types, locations and rates to up sell upon prior to arrival and during the check in process.

Uses suggestive selling techniques to (up) sell rooms and to promote other services at the hotel.

Works closely with Housekeeping department to ensure availability of rooms and room types.

Tracks and notes all early arrivals, late departures, room moves, VIP’s and repeat guests, as well as any special requests.

Maintains key control and key security for all guests of the resort.

Uses proper mail, package and message handling procedures; logs mail as necessary.

Reads the log book and/or emails daily and completes any requests.

Possesses knowledge of daily activities, group and casino events, etc.

Assists marketing, guest services and sales department with reservations and communicates availability daily.

Assists with front desk training efforts.

 

The above description reflects on the general details considered to describe the principle functions of the job.  This is not a detailed description of all the work requirements that may be inherent in the job.  Management reserves the right to alter the above requirements at any time.

Criteria for Evaluation:

Reservation staff will be evaluated and coached regularly based on quality and quantity of work performed, attendance and punctuality records, courtesy towards Guests, relations with other staff members, reliability, compliance with all Shoshone Rose Casino/Hotel policies, grooming and dress guidelines, safety and sanitation standards, security procedures and guidelines, and initiative.

PREREQUISITES:

Education: High school graduate or equivalent.  Some college preferred

Experience: Previous hotel-related experience or customer service experience desired.

Physical: Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pound.  While performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.

Ethical Behavior:   

Must adhere to Shoshone Rose Casino’s Code of Ethics.

Work Environment:

Work is generally performed in an office or casino/hotel setting with exposure to second hand smoke and high noise levels.  Evenings, grave, weekends and holidays most likely will be required.

 


 

Job Title:           Controller

Department:      Finance

Reports To:       General Manager

Supervises:       Accounting, Revenue Audit Team

Salary:              DOE

Opening Date:     April 10, 2017                                              Closing Date April 21, 2017 2:00P.M.

 

SUMMARY:

Under direct supervision of the General Manager, manages all casino finance operations, procedural integrity and administration.  Responsible for ensuring that all accounting activities are in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions and internal policies, procedures and controls.

 

DUTIES:

  1. Understands and adheres to Shoshone Rose Casino policies and procedures. A strong

understanding of the Internal Control Systems (IC: and Minimum Internal Control Standards

(MICS).

  1. Work with Joseph Eve to ensure Intacct accounting deadlines is met.
  2. Oversees the day to day accounting functions, monthly close of the general ledger and

preparation and review of financial statements. Oversees the administration of the entire

Accounting Department including payroll, accounts payable and revenue audit functions.

Oversees the reconciliation of all general ledger accounts. Oversees daily financial reporting to

management.

  1. Liaison for all external audits; including financial, compliance and all regulatory audits.
  2. Communicates with Assistant Controller, Accounting Managers and Department Heads any

financial issues that may arise.

  1. Coordinates and prepare paperwork for IRS reporting requirements.
  2. Maintain a current Chart of Accounts.
  3. Responsible for preparation and review of daily, monthly, and year financial statements, cash

flow projections, and analytical reports.  Assists in the preparation of financial forecasts.

  1. Acts as a liaison between finance and operations. Coordinates effective cooperation between

finance and operational department including slots, games, F&B, facilities, security, surveillance

and marketing

  1. Calculates and distributes monthly wire distribution to the partnership.
  2. Counsels employees and implements necessary corrective measure & interview, hire, train and

supervise direct staff members.

  1. Comply with Tribal/State Compact, Tribal Gaming Ordinance, Tribal Internal Control System,

tribal Regulations, and all applicable Tribal Federal, and State Laws.

  1. Annual reports to the General Manager and Shoshone Business Council.

 

  1. Assists General Manager and Compliance with ensuring the establishment and maintenance of

sound internal control processes and compliance.

  1. Other duties as assigned.

 

WORK ENVIRONMENT:

Work is generally performed in an office or casino setting with exposure to second hand smoke and high noise levels. Evening, weekends, and holidays may be required.

QUALIFICATIONS:

Bachelor’s degree in accounting is required, as well as 7 years prior accounting internal audit experience, with 5 years in a managerial role Additionally, 3 years minimum prior casino experience required and CPA preferred.

Must submit to drug testing. Must be able to obtain and maintain Gaming License.