Employment

NEW CASINO NEW HOTEL NEW JOBS

Shoshone Rose Casino & Hotel is currently accepting applications for multiple positions. We are looking for motivated individuals seeking a career in the industry. Stop by and pick up an application today.

Available positions can change on a daily basis but we always accept applications for the Restaurant, Player’s Club, and Cage.  Please contact Human Resources for an up-to-date list.

Human Resources
(307) 206-7000

Download, Print, and Complete an Employment Application

Click Here for the Employment Application

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JOB POSTINGS:


 

Position Opening October 16, 2017                                                                Position Closing October 26, 2017

 

Job Title:                    Human Resources Manager

Department:              Human Resources

Reports to:                 General Manager

Supervises:                 Human Resources Assistant; Human Resources Coordinator(?)

Salary:                        DOE

Date:                           Revised 12-14-2016

Job Description                                                                                                  

POSITION SUMMARY:  The human resource manager is directly responsible for the overall administration, coordination and evaluation of employee relation services and the human resource function.

Essential Job Duties:

  1. Develops and administers various human resources plans and procedures for all company personnel. Develops policies and procedures consistent with organizational values and goals.
  2. Plans, organizes and controls all activities of the department. Participates in developing department goals, training, objectives and systems.
  3. Implements, annually updates, and rewrites job descriptions as necessary; implements the performance evaluation program, monitors and revises it as necessary.
  4. Develops, recommends and implements personnel policies and procedures; prepares and maintains employee handbook on policies and procedures; develops, and implements Standard Operating Procedures for the human resource department.
  5. Recognizes potential employee relations issues in a proactive manner and either resolves the issue or moves the concern to senior leadership. Assists the General Manager with personnel-related issues.
  6. Performs benefit administration to include claims resolution, change reporting, presenting invoices for payment, annual re-evaluation of policies and practices for cost-effectiveness.
  7. Adheres to the Resolution of the Shoshone Tribe Wind River Indian Reservation giving Shoshone Preference at the Shoshone Rose Casino & Hotel. Maintains records, reports, and logs to conform to the preference of the Eastern Shoshone Tribe.
  8. Conducts recruitment effort for all exempt, nonexempt and temporary workers; writes and places advertisements utilizing a variety of sources; works with management to screen and interview candidates; conducts reference checking; extends job offers; monitors the onboarding process; conducts new-employee orientations; monitors employee development efforts and employee relations counseling; conducts terminations and exit interviews.
  9. Establishes and maintains department records and reports. Prepares and generates employee surveys when needed, compensation analysis, personnel statistics, regulatory compliance/investigative summaries, and general, periodic informational updates. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains organizational charts and employee directory.
  10. Evaluates reports, decisions and results of department initiatives in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
  11. Ensures compliance with Tribal/State Compact, Tribal Gaming Ordinance, Tribal Internal Control System, Tribal Regulations and all applicable Tribal, federal, state and local employment laws.

Competencies

  1. HR Expertise: The knowledge of principles, practices and functions of effective human resource management. Possesses the knowledge needed to design, enact, evaluate, and maintain sound human resource management practices.
  1. Relationship Management: The ability to manage interactions to provide service and to support the organization. Maintains and promotes productive interpersonal work relationships. Provides basic information for resolution of conflicts. Recognizes potential employee relations issues in a proactive manner and either resolves the issue or moves the concern to senior leaders.
  2. Communication: The ability to effectively exchange information with employees, senior leadership and the Shoshone Rose Business Council. Produces accurate reports and documents.
  1. Cultural Awareness: The ability to value and consider the perspectives and backgrounds of all parties. Effectively and respectfully interact with co-workers, customers, and vendors of varying ethnicity, backgrounds and cultures.
  2. Business Acumen: The ability to understand and apply information to contribute to the organization’s strategic plan. Is able to understand business operations and functions, the organization’s external environment, and how HR management practices contribute to core business functions.
  3. Critical Evaluation: The ability to interpret information to make business decisions and recommendations. Is able to collect useful information, effectively analyze, interpret and provide data to support decision making process.
  1. Consultation: The ability to provide guidance to other leaders and employees regarding HR policies and practices, as well as business challenges. Provides summary of pertinent facts and information to mid-level and senior leaders.
  1. Leadership & Navigation: The ability to direct and contribute to initiatives and processes (e.g. motivation, project management, change management, goal-setting, and workforce planning) within the organization. Acts consistently with and represents the positive culture of the organization and manages programs, policies and procedures to support this work culture.
  2. Ethical Practice: The ability to integrate core values, integrity and accountability throughout all organizational and business practices. Establish themselves as credible and trustworthy, maintaining awareness of ethics laws, standards, legislation and trends, and ensuring confidentiality and privacy of employee information and company data.

Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; the employee must occasionally lift or move office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position regularly requires extended hours and weekend work to meet job demands.

Required Education and Experience

A bachelor’s degree and five years of human resource experience, or six years of experience in the HR field.

Preferred Education, and Eligibility Qualifications

SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential earned within two years of employment.

Ethical Behavior: Position requires that the applicant adhere to Shoshone Rose Casino’s Code of Ethics. Confidentiality must be maintained in all situations.

Security Clearance

Must be able to obtain and maintain a Gaming License. Must submit to drug testing requirements.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 


 

Job Open October 10, 2017                                       Open Until filled 2017

 

Job Title:        Part-Time Banquet Server

Department:   Banquets

Reports To:    Banquet Coordinator

Supervises:      None

Salary:            DOE

SUMMARY

Banquet server will work directly under the supervision of the Banquet Coordinator and required to address any questions or concerns that come up before or during service.

Banquet server will ensure the perfect execution of large dinners, receptions and events that require food and beverages. Banquet server will demonstrates the company values by providing the highest level of service possible in an efficient, courteous, personable and professional manner to ensure a positive guest dining experience.

 DUTIES

  • Customer-Service: Banquet server must have good customer service skills to interact with customers. Being friendly and courteous is a requirement.
  • Attention to Detail: Banquet server will check tables for clean and proper set-up before seating guests
  • Present Menu, answer questions and make suggestions regarding food and service.
  • Take food and beverage orders.
  • Problem-Solving Skills: Dealing with irate customers and wrong orders is part of a banquet server job and being able to come up with a solution quickly is a needed skill.
  • Speaking Skills: Banquet server will be required to communicate accurately and speak with customers clearly.
  • Stamina: Banquet server will be expected to work extensive hours much of it on their feet.
  • On-Call: Banquet server will be required to work as needed.
  • Other duties assigned.

The duties listed do not include every single item that will happen in the banquet department.  This must be able to accommodate changing issues associated with guests.

 

QUALIFICATIONS:

Banquet server must have experience in banquet serving and be self-motivated.

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 


 

Job Open October 10, 2017                                       Open Until filled 2017

 

Job Title:        Part-Time Banquet Set-up Staff

Department:   Banquets

Reports To:    Banquet Coordinator

Supervises:      None

Salary:                        DOE

SUMMARY

Banquet Set-up Staff will work directly under the supervision of the Banquet Coordinator and required to address any questions or concerns that come up before or during service.

Banquet Set-up Staff will ensure the perfect execution of large dinners, receptions and events that require equipment and table set-up for the Shoshone Rose Casino & Hotel. Banquet Set-up Staff will demonstrates the company values by providing the highest level of service possible in an efficient, courteous, personable and professional manner to ensure a positive guest dining experience.

To be part of this TEAM you must have the following qualifications: Must be able to SMILE, have FUN while at work, and understand the ultimate in customer service.

QUALIFICATIONS

  • Must be able to work a flexible schedule (schedules are based on business demands)
  • Must be able to take directions and read a Banquet Event Order (BEO)
  • Attention to Detail: Banquet Set-up Staff will clean tables and properly set-up in accordance to events.
  • Speaking Skills: Banquet Set-up Staff will be required to have good communication skills with co-worker and supervisor, in order to properly set-up scheduled events.
  • Stamina: Banquet Set-up Staff will be expected to work extensive hours much of it on their feet.
  • Banquet Set-up Staff must be able to lift more than 50 lbs.
  • On-Call: Banquet Set-up Staff will be required to work as needed.
  • Banquet Set-up Staff may be required to assist server in bussing tables and transport tableware to dish room.
  • Other duties assigned.

The duties listed do not include every single item that will happen in the banquet department.  This must be able to accommodate changing issues associated with guests.

 

QUALIFICATIONS:

Banquet server must have experience in banquet serving and be self-motivated.

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 


 

Job Title: Hotel Manager

Department: Hotel

Reports to: General Manager

Supervises: Front Desk, Room Attendants, Laundry Staff, Housekeeping Staff

Open July 3, 2017 until filled

Job brief

We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

The hotel manager must be able to guide and communicate with the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

Responsibilities

  • Supervise and evaluate work at all levels (receptionists, room attendants, office employees etc.) and set clear objectives for a 61 room facility with a swimming pool,
  • Plan policies and procedures for staff, along with activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Cross train with other staff to sufficiently support service standards
  • Maintain a strict level of confidentiality regarding company, customer information.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Manage customer and client data base along with knowledge of on line travel agencies or other resources to attract more clients and increase profits.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards
  • Other duties as assigned by the General Manager.

Requirements

  • Minimum of 3 years of Hotel Manager Experience or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Understands and dealt with budgets, how to formulate and work within a budget
  • Outstanding leadership skills and a great attention to detail

Degree in Business Administration, Hotel/Hospitality Management or relevant field