Employment

NEW CASINO NEW HOTEL NEW JOBS

Shoshone Rose Casino & Hotel is currently accepting applications for multiple positions. We are looking for motivated individuals seeking a career in the industry. Stop by and pick up an application today.

Available positions can change on a daily basis but we always accept applications for the Restaurant, Player’s Club, and Cage.  Please contact Human Resources for an up-to-date list.

Human Resources
(307) 206-7000

Download, Print, and Complete an Employment Application

Click Here for the Employment Application

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JOB POSTINGS:


 

Opening Date 01/09/2018                                           Closing Date 01/15/2018

 

Job Title:         Table Games Dealer

Department:    Table Games

Reports To:     Table Games Supervisor and Manager

Supervises:      None

Salary: DOE

 

SUMMARY:

Controls Blackjack or any other assigned Table games by performing the duties outlined below.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must have a minimum of one‑year experience dealing cards. Will submit to drug testing prior to employment, must be at least 21 years old and be able to obtain and maintain Gaming License.

 

DUTIES:

  1. Shuffles and deals cards as required for the play of Blackjack or any other assigned game.
  2. Applies knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
  3. Exchanges paper currency for gaming chips.
  4. Pays winning bets and collects losing bets.
  5. Maintains chip tray at table in orderly fashion.
  6. Notifies supervisor of any irregularities noticed.
  7. Answers questions or inquiries from patrons.
  8. Performs other duties as assigned by an immediate supervisor or manager.

 

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 

WORK ENVIRONMENT:

Work is generally performed in an office or casino setting with exposure to second hand smoke and high noise levels. Evening, grave, weekends, and holidays may be required.

 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand or walk for extended periods of time, may be required to stoop, kneel, crouch, or crawl. The employee may be required to lift up to 50 lbs.

 


Position Open: January 3 2017                                                          Position Closes: January 8, 2017

Job Title:              Front Desk

Department:      Hotel

Reports to:         Hotel Mgr

Supervises:         None

Salary:                   DOE

 

Position Summary:

Assist guest in making, changing, paying and cancelling reservations.  Ensures casino and group blocks are balanced and assists casino departments with making reservations.  Demonstrates a positive, upbeat, guest friendly tone relating to phone etiquette customer service and understands front desk operating procedures and guest service standards.

Job Duties:

  1. Prepares for the current day’s arrivals to ensure guest satisfaction ( special requests, packages/promos, amenities, VIPs, room type, rate etc)
  2. Reviews the following day’s departures to ensure proper billing ( promo credits, group billing, share with billing etc).
  3. Participates in the yield management strategies and monitors on line travel agency bookings.
  4. Pre bills on line travel agent bookings by using virtual credit cards while verifying billing is set up properly and accurately.
  5. Assists with PBX and front desk overflow calls.
  6. Prepares for the following day’s arrivals to ensure guest satisfaction (special requests, packages/promos, amenities, VIPs , room type, rate, etc).
  7. Front Desk completes weekly and monthly office supply orders as needed.
  8. Assists with setting up group billing and confirming group billing profiles while groups are in house.

 

ETHICAL BEHAVIOR:

All Candidates must adhere to Shoshone Rose Casino’s Code of Ethics.

 

WORK ENVIRONMENT:

Work is generally performed in the casino setting with exposure to second hand smoke and high noise levels. Evening, grave, weekends, and holidays may be required.

 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand or walk for extended periods of time, may be required to stoop, kneel, crouch, or crawl. The employee may be required to lift up to 30 lbs.

 

 


Position Open January 3, 2018                                                               Position Closes January 8, 2018

Job Title:        Customer Service/Gift Shop Attendants

Department:   Customer Service

Reports To:    Customer Service  Supervisor

Supervises:      None

Salary:            DOE

 

SUMMARY:

Greeting customers, selling and restocking  items, operating cash register in gift shop and issuing Players Club Cards.

 

QUALIFICATIONS:

Have 2 years Casino Host, marketing, or sales experience. Possess excellent organization customer relations and communication skills. Be able to interact well with internal and external customers and work as a team member. Be proficient in MS Word and Excel.

Must present a well‑groomed business appropriate appearance. Be able to respond calmly and make rational decisions when handling customer needs and concerns. Must submit to drug testing, must be at least 21 year of age and be able to obtain and maintain Gaming License.

 

DUTIES:

  1. Maintain close ties with targeted guests through personal contact (i.e., in person, phone, or email) Maintains goodwill with all guests.
  2. Communicate guidelines for the issuance and/or collection of monies according to established guidelines and procedures.
  3. New player identification. Actively seeks out targeted players and signs them up for our player’s club.
  4. Running and coordination of all tournaments and promotions for all customers.
  5. Use the computer systems for the purpose of tracking complimentary items to qualified guests based on guidelines.
  6. Comply with Tribal/State Compact, Tribal Gaming Ordinance, Tribal Internal Control System, tribal Regulations, and all applicable Tribal Federal, and State Laws.
  7. Maintain customer accounts.
  8. Adjust point balance as needed.
  9. Read and record totals shown on cash register tape at end of shift.
  10. Greeting guests in a warm, courteous, friendly and timely manner.
  11. Operate cash register.
  12. Make change and issue receipts and/or tickets to customers.
  13. Other duties as assigned.

 

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 

WORK ENVIRONMENT:

Work is generally performed in an office or casino setting with exposure to second hand smoke and high noise levels. Evening, grave, weekends, and holidays may be required.

 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to stand or walk for extended periods of time, may be required to stoop, kneel, crouch, or crawl. The employee may be required to lift up to 50 lbs.


 

Job Open October 10, 2017                                       Open Until filled 2017

 

Job Title:        Part-Time Banquet Server

Department:   Banquets

Reports To:    Banquet Coordinator

Supervises:      None

Salary:            DOE

SUMMARY

Banquet server will work directly under the supervision of the Banquet Coordinator and required to address any questions or concerns that come up before or during service.

Banquet server will ensure the perfect execution of large dinners, receptions and events that require food and beverages. Banquet server will demonstrates the company values by providing the highest level of service possible in an efficient, courteous, personable and professional manner to ensure a positive guest dining experience.

 DUTIES

  • Customer-Service: Banquet server must have good customer service skills to interact with customers. Being friendly and courteous is a requirement.
  • Attention to Detail: Banquet server will check tables for clean and proper set-up before seating guests
  • Present Menu, answer questions and make suggestions regarding food and service.
  • Take food and beverage orders.
  • Problem-Solving Skills: Dealing with irate customers and wrong orders is part of a banquet server job and being able to come up with a solution quickly is a needed skill.
  • Speaking Skills: Banquet server will be required to communicate accurately and speak with customers clearly.
  • Stamina: Banquet server will be expected to work extensive hours much of it on their feet.
  • On-Call: Banquet server will be required to work as needed.
  • Other duties assigned.

The duties listed do not include every single item that will happen in the banquet department.  This must be able to accommodate changing issues associated with guests.

 

QUALIFICATIONS:

Banquet server must have experience in banquet serving and be self-motivated.

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 


 

Job Open October 10, 2017                                       Open Until filled 2017

 

Job Title:        Part-Time Banquet Set-up Staff

Department:   Banquets

Reports To:    Banquet Coordinator

Supervises:      None

Salary:                        DOE

SUMMARY

Banquet Set-up Staff will work directly under the supervision of the Banquet Coordinator and required to address any questions or concerns that come up before or during service.

Banquet Set-up Staff will ensure the perfect execution of large dinners, receptions and events that require equipment and table set-up for the Shoshone Rose Casino & Hotel. Banquet Set-up Staff will demonstrates the company values by providing the highest level of service possible in an efficient, courteous, personable and professional manner to ensure a positive guest dining experience.

To be part of this TEAM you must have the following qualifications: Must be able to SMILE, have FUN while at work, and understand the ultimate in customer service.

QUALIFICATIONS

  • Must be able to work a flexible schedule (schedules are based on business demands)
  • Must be able to take directions and read a Banquet Event Order (BEO)
  • Attention to Detail: Banquet Set-up Staff will clean tables and properly set-up in accordance to events.
  • Speaking Skills: Banquet Set-up Staff will be required to have good communication skills with co-worker and supervisor, in order to properly set-up scheduled events.
  • Stamina: Banquet Set-up Staff will be expected to work extensive hours much of it on their feet.
  • Banquet Set-up Staff must be able to lift more than 50 lbs.
  • On-Call: Banquet Set-up Staff will be required to work as needed.
  • Banquet Set-up Staff may be required to assist server in bussing tables and transport tableware to dish room.
  • Other duties assigned.

The duties listed do not include every single item that will happen in the banquet department.  This must be able to accommodate changing issues associated with guests.

 

QUALIFICATIONS:

Banquet server must have experience in banquet serving and be self-motivated.

ETHICAL BEHAVIOR:

Must adhere to Shoshone Rose Casino’s Code of Ethics.

 


 

Job Title: Hotel Manager

Department: Hotel

Reports to: General Manager

Supervises: Front Desk, Room Attendants, Laundry Staff, Housekeeping Staff

Open July 3, 2017 until filled

Job brief

We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

The hotel manager must be able to guide and communicate with the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

Responsibilities

  • Supervise and evaluate work at all levels (receptionists, room attendants, office employees etc.) and set clear objectives for a 61 room facility with a swimming pool,
  • Plan policies and procedures for staff, along with activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Cross train with other staff to sufficiently support service standards
  • Maintain a strict level of confidentiality regarding company, customer information.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Manage customer and client data base along with knowledge of on line travel agencies or other resources to attract more clients and increase profits.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards
  • Other duties as assigned by the General Manager.

Requirements

  • Minimum of 3 years of Hotel Manager Experience or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Understands and dealt with budgets, how to formulate and work within a budget
  • Outstanding leadership skills and a great attention to detail

Degree in Business Administration, Hotel/Hospitality Management or relevant field