Employment

Lander, WY Employment Opportunities

Shoshone Rose Casino & Hotel is currently accepting applications for multiple positions. We are looking for motivated individuals seeking a career in the gaming and hospitality industry.

Available positions will be posted as they open. Applications for the Restaurant, Snack Bar, Player’s Club, Environmental Services and Hotel Staff are always accepted.

Human Resources
(307) 206-7000

Download, Print, and Complete an Employment Application

Click here for an application

Available Positions:

Currently accepting new applications for Cooks, Prep Cooks, Servers, Hotel Housekeepers, and Slot Techs.

Great starting wages and benefits.

Additional Positions are available below.

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Position Open April 16, 2023 Open until filled 2023

Job Title: Slot Manager

FLSA: Exempt Status: Full-time

Reports To: General Manager

Supervises: Slot Supervisors, Slot Attendants, Slot Technicians

Salary: Salaried DOE

Benefits: Eligible upon 90 days — PTO/Holidays/Health/Vision/Dental/

SUMMARY:

Slot Manager is responsible of ensuring a high quality of customer service, supervising gaming operations, slot floor personnel and slot technicians. Must be able to work on machines as problems occur, observe gaming activity as it takes place on the casino floor, as well as to ensure cleanliness. Provides leadership and training to slot staff. Must have thorough knowledge of all company and departmental policies and procedures that pertain to their job and willingness to learn any changes made in the future.

EDUCATION/EXPERIENCE:

Gaming or Hospitality industry experience preferred.

Must possess a Bachelor degree in Business Administration, Finance, Organizational Development or related field or an equivalent combination of education and management experience may be considered in lieu of degree

Must have five (5) years of casino experience or three (3) years of management experience Must have minimum of one (1) year of supervisor/management of five (5) or more employees.

Budgeting, financial analysis & reporting, KPI & SOP experience preferred.
Have working knowledge of Microsoft Office products and Player tracking systems.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Maintain high level of customer satisfaction through prompt, efficient and friendly service Management of staff to include interviewing, hiring, terminating, operational orientation, promoting, disciplinary actions, evaluating and appraising performance, staff training and development.

Create weekly and monthly staff schedules according to the business needs.
Reviews time off, leave requests and final approval of staff payroll through the company timekeeping system.
Ensure that proper department policies and procedures, internal controls, personnel policies, and Title 31 compliance are always followed.
Maintain floor surveillance over the entire gaming area, detect irregularities on the part of guests or assigned personnel.
Create and monitor customer service initiatives to increase customer service.
Verify large jackpots, ensuring all necessary paperwork is complete and correct, and that the proper transfer of monies occurs.
Knowledge of electronic gaming machine repair and able to troubleshoot various malfunctions.
Performs all functions according to gaming regulations and company policies and procedures.
Highly developed sense of integrity and commitment to customer satisfaction
Can handle complaints and unpleasant customers.
Has a pleasant, high energy, patient, and friendly attitude
Strong decision making and analytical abilities.
Strong detail orientation and communication, listening skills, ensures compliance with all Federal and Tribal regulations.
Achieves financial objectives by establishing and monitoring budgets and KPIs.
Manages and prepares department financial data to present to GM, CFO, and CEO on a monthly, quarterly, and yearly basis.
Prepares written response to all audit findings and policy violations, addressing concerns expeditiously and appropriately to ensure integrity through accountability Maintains confidentiality of all privileged information.
Investigate and resolve guest complaints and disputes efficiently and professionally.
Participate and attend designed meetings, training, activities, etc…. as directed.
This position is considered a working Manager with ability and practical experience to perform every detail and function under his/her direction relative to gaming.
Maintains knowledge of Gaming regulations in accordance of TICS and MICS
Provides leadership direction to individuals directly reporting to this position.
Ensures all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
Held accountable, to a very high degree, for the accuracy and thoroughness of departmental functions and efficiencies, other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

Successful candidate must have experience in multi-tasking in a stressful environment; the ability to follow instructions and to perform multiple tasks with little or no supervision Must have good writing, communication, and computer skills.

Must be highly responsible and consciences.
Must always maintain composure and display a positive attitude.
Exercise good judgement and ability to make good effective decisions.
Must be able to interact with customers daily.
Always maintain customer confidentiality, train employees on surveillance issues and develop an effective department.
Must be punctual and dependable in all requirements of the job.
Always maintain a neat and professional appearance
Ability to effectively work alone and/or with other employees in a team environment.
The ability to read English, understand both written and verbal instructions required.

ETHICAL BEHAVIOR:

All Candidates must adhere to Shoshone Rose Casino & Hotel, Personnel Handbook, SOP’s and Code of Ethics.

WORK ENVIRONMENT:

Work is generally performed in or around a casino environment, office or front desk setting with exposure to secondhand smoke and high noise levels. Working evenings, graveyards, weekends, and holidays may be required.

PHYSICAL DEMANDS WHILE EXECUTNG JOB DUTIES:

Employees are regularly required to talk, hear, listen and follow directives.
Employees may stand, walk or sit for extended periods of time, may be required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are repeatedly required to reach with hands and arms and use hands to finger, handle or feel objects, tools, controls or office equipment.
Employees specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
The noise level is usually moderate increasing to loud when on the casino floor.
The employee may be required to lift 30-50 lbs. by self.
Employee must be able to operate equipment or execute job in mentally and physically stressful situations.

SHOSHONE ROSE CASINO & HOTEL BENIFITS.

Paid Time Off, Employment Mobility, Various Shift Work, Employee Discounts

Shoshone Rose Casino & Hotel, is an equal opportunity employer, is committed to the principle of diversity and affirmatively encourage Eastern Shoshone Tribal members, Veterans, and other ethnicities to apply.

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Position Open April 26, 2023 Until filled 2023

Job Title: Security Manager

FLSA: Exempt Status: Full-time

Reports To: General Manager

Supervises: Security Guards

Salary: Salaried DOE

Benefits: Eligible upon 90 days — PTO/Holidays/Health/Vision/Dental/

POSTION SUMMERY

The primary responsibility of the Security Manager is to oversee the daily operations of the Security Team. All duties are to be performed in accordance with departmental and Shoshone Rose Casino & Hotel, handbook, policies, practices, and procedures. Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct always when at work.

MINIUMUM REQUIREMENTS

At least 21 years of age.
High School Diploma or equivalent.
At least 3 years of security management experience.
Must be able to obtain and maintain any certification or license, as required by law or policy.
Able to obtain/possess a valid Wyoming Driver’s License,
Prior experience in civilian or military law enforcement, casino/hotel security, or industrial/private security.
Excellent verbal & written communication skills, with demonstrated ability to investigate incidents, interview witnesses and draft legible, factual reports. Knowledge of general first aid and CPR. Familiarity with federal, tribal, state, and local laws pertaining to law enforcement.
Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assist in developing goals and objectives for the Security Department and ensuring consistent enforcement of property polices, rules and regulations as well as Security Department procedures.
Oversees the daily operation of a Security Department shift.
Determines staffing needs, organizes, and coordinates personnel, equipment, and resources, and ensures effective and efficient handling of workload.
Introduces and oversees training programs for new officers on an assigned shift.
Track mandatory training and certifications for officers.
Assist with updating SOPs and creating new procedures when necessary.
Assist with badging new team members, assigning access control and keeping the license plate reader database current.
Supervises or conducts investigations of criminal activity and team members’ conduct and interview suspects, victims and witnesses. Directly supervises all arrests and detentions.
Communicates with officers prior to the beginning of the shift to announce policy and procedure changes, pertinent information from previous shifts, upcoming special events and job-related information.
Assist with time and attendance approvals in Workday.
Ensures safety practices are followed, reports observed hazards and oversees or conducts investigations of guest and job-related accidents.
Inspects personnel facilities and equipment, corrects irregularities and issues necessary security equipment to officers to assure completion of security duties and assignments.
Communicates regularly with Security Management about changes, observations and recommendations concerning Security operations.
Oversees or conducts training and development of officers to ensure they have the skills necessary to complete their duties and assignments.
Monitors team members’ performance.
Counsel and coach officers with sub-standard performance and recommend discipline to Security Management
Reviews all reports compiled on the shift for factual readable, thorough, and timely information and ensures follow-ups for reports needing further investigation.
During emergencies, responds to the appropriate command center, assumes direct command of emergency procedures until executive staff arrives and then performs the role of advisor.
Maintains a highly visible profile, monitoring security officers in the field performing the assignments and activities and frequently patrolling and inspecting hotel facilities.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Identifies and controls risks and threats to the safety and assets of the company patrons and team members.
Controls and maintains company-wide key controls throughout the property while on duty.

Performs other related duties as assigned.

PHYSICAL REQUIREMENTS

Must be able to:

Lift or carry 50 pounds, able to push and/or pull 200 pounds unassisted, in the performance of specific tasks, as assigned.
Physically access assigned workspace areas with or without reasonable accommodation.
Stand or walk for prolonged periods of time.
Bend from the waist, crouch, stretch, kneel, climb, twist, and crawl without restrictions.
Perform eye-hand coordination and manual dexterity.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
Utilize laptop and standard keyboard to perform essential functions of the job

ETHICAL BEHAVIOR:

All Candidates must adhere to Shoshone Rose Casino & Hotel, Personnel Handbook, SOP’s and Code of Ethics.

WORK ENVIRONMENT:

PHYSICAL DEMANDS WHILE EXECUTNG JOB DUTIES:

Employees are regularly required to talk, hear, listen, and follow directives.
Employees may stand, walk, or sit for extended periods of time, may be required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are repeatedly required to reach with hands and arms and use hands to finger, handle or feel objects, tools, controls, or office equipment.
Employees specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
The noise level is usually moderate increasing to loud when on the casino floor.
The employee may be required to lift up to 30-50 lbs by self.
Employee must be able to operate equipment or execute job in mentally and physically stressful situations.

SHOSHONE ROSE CASINO & HOTEL BENIFITS;

Health Insurance, Paid Time Off, Employment Mobility, Various Shift Work, Employee Discounts

Shoshone Rose Casino & Hotel, is an equal opportunity employer, is committed to the principle of diversity and affirmatively encouraging Eastern Shoshone Tribal members, Veterans and other ethnicities to apply.

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Position Open 5/3/2023 Closed when filled 2023

Job Title: Front Desk Supervisor

Department: Hotel

Reports To: Hotel Manager

Supervises: Front Desk

Position: (1) Full Time

Salary: DOE

SUMMARY:

The candidate must be productive, resourceful, and possess the ability to work in a fast-paced environment. The Front Desk Supervisor will assist the Hotel Manager in planning, organizing, and directing all services for a 61 Room hotel with a swimming pool and hot tub. This position supervises front of house functions such as reception, reservations, and housekeeping. The Front Desk Supervisor will assist in strategic overview, forecasting and proactive planning to maximize hotel profits. This position must also pay attention to details or changes in the market, setting the example for staff to deliver a quality of service and facility presentation that meets or exceeds guests’ needs and expectations. This position will also inspect rooms to ensure cleanliness. Must be 18 years of age must submit to drug testing, finger printing and background check. Candidate must be able to obtain and maintain a Gaming License or Work Permit

QUALIFICATIONS:

Hotel or Business Degree desired. One to three (3) years related hotel/casino experience required with progressive management duties. Candidate must have excellent presentation and communication skills, the ability to focus on multiple tasks and deadlines, and effectively prioritize and manage them. Be able to pay close attention to detail. Strong PC skills (Windows, Word, Excel, and Hotel Management System).

DUTIES:

Develop, retain, and acquire new and existing hotel/gaming customers.
Develop and sell hotel packages to include the Shoshone Rose Adventure Packages.
Contributes to and maintains policies and procedures and standards relating to hotel operations.
Maintains a strict level of confidentiality regarding company/customer information.
Must have strong verbal and written communication skills including the ability to give a professional and effective presentation. This position will assist in reports the Hotel Manager in reporting duties.
Coordinate Online Travel Agency information and be sure it matches reservation system.
Assist in scheduling, performance appraisals and disciplinary actions for staff.
Must be multi-task oriented and able to work on several projects at the same time.
Must be able to handle high-pressure situations and able to meet the demands of constant projects and deadlines. It is possible to have a high volume of check in’s and phone activity during peak hours.
Maintain supervision of Housekeeping/laundry staff and ensure the rooms are ready for new guests. This position will be required to check rooms for cleanliness.
Must possess the ability to coordinate a high level of activity under a variety of conditions and constraints and remain flexible. Must be able to cover shifts if needed.
Adheres to regulatory, departmental and company policies in an ethical manner.
Recommend creation of new or modified reporting methods and procedures to improve report content and completeness of information. Be able to communicate with appropriate departments concerning hotel safety and maintenance.
Extensive knowledge of the area and ability to share with guests or visitors.
Perform other duties as assigned by the Hotel Manager or General Manager.

ETHICAL BEHAVIOR:

All Candidates must adhere to Shoshone Rose Casino & Hotel, Personnel Handbook, SOP’s, Code of Ethics, All Applicable Laws, and Policies.

WORK ENVIRONMENT:

PHYSICAL DEMANDS WHILE EXECUTNG JOB DUTIES:

Employees are regularly required to talk, hear, listen and follow directives.
Employees may stand, walk or sit for extended periods of time, may be required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are repeatedly required to reach with hands and arms and use hands to finger, handle or feel objects, tools, controls or office equipment.
Employees specfic vision abilities required by the this job include close vision, distance vision, color vision, peripheal vision, depth perception, and the ability to adust and focus.
The noise level is usually moderate increasing to loud when on the casino floor.
The employee may be required to lift up to 30-50 lbs by self.
Employee must be able to operate equipment or execute job in mentally and physically stressful situations.

SHOSHONE ROSE CASINO & HOTEL BENIFITS.

Health Insurance, Paid Time Off, Employment Mobility, Various Shift Work, Employee Discounts

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Job Title: Hotel Housekeeping Supervisor

Department: Hotel

Reports To: Hotel Manager

Supervises: Hotel Housekeeping/Room attendants, Laundry,

Position: Full Time

Salary: $17.10, DOE

Summary:

The housekeeping Supervisor will be responsible for maintaining guestrooms and housekeeping work areas and the hotel premises (in general) in a clean and orderly manner. Duties include the management of daily housekeeping operations, schedules and maintaining and enforcing the housekeeping operating standards. Provide direct supervision of room attendants, laundry so they can deliver excellent guest satisfaction and an impeccable experience at our hotel. The position requires strong leadership and the ability to direct a team of employees in various cleaning assignments while assisting hotel departments with ensuring guest satisfaction. Equality important this position works as a liaison with other departments with the Hotel and Casino operations.

If hired a detailed technical skills and service training document will be reviewed and the employee will need to complete the training, standards and expectations which will signed by the employee as acknowledgement of training and expectations.

Duties and Responsibilities:

Assists rooms and gives feedback and is responsible for the smooth operation and overall performance of room attendant positions
Inspects rooms and gives feedback on cleanliness and performance to the room attendants, houseman and laundry attendants.
Breaks out house in the morning and opens department, must be organized and detail oriented
Sets the room attendant boards and special assignments for the day working with the PMS system Maestro
Supervises all housekeeping, laundry employees and their work areas and ensures they are neat organized and facilitates the room making process.
Supervises all housekeeping, laundry employees and their work areas and ensures they are neat organized and easy for the associates to service the guests in an efficient manner.
Delegates’ daily allocation of rooms to be cleaned and deep cleaning tasks to team members
responsible for the cleanliness of guest rooms, giving special attention to guest needs
Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
Checks the occupation and departure rooms, giving special attention to guest needs, assists with monthly inventory and maintaining par levels.
Ensures that the entire operation performs to standards and assist with time keeping and payroll process for the department.
Holds associates accountable for the quality of work performed and recognizes associates who perform at optimum levels.
Manages overtime, time and attendance policies, assists Housekeeping with training requirements.
Achieves positive outcomes from guest inquiries in a timely efficient manner, represents the needs of the housekeeping team to others in the hotel.
Reports maintenance issues to Maintenance Department and follow up to ensure work is complete and up to guest standards.
Complies with hotel security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.

The above description reflects on the general details considered to describe the principle function of the job. This is not a detailed description of all the work requirements that may be inherent to the job. Management reserves the right to alter the above requirements at any time.

Prerequisites:

Education: High school diploma, GED, some college preferred

Experience: Previous management in hotel housekeeping or environment services is preferred. Candidate must be proficient in Microsoft word and excel programs. A strong aptitude in math relating to budgeting and forecasting techniques and some accounting knowledge is also required.

PHYSICAL DEMANDS WHILE EXECUTNG JOB DUTIES:

Employees are regularly required to talk, hear, listen and follow directives.
Employees may stand, walk or sit for extended periods of time, may be required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are repeatedly required to reach with hands and arms and use hands to finger, handle or feel objects, tools, controls or office equipment.
Employees specific vision abilities required by the this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
The noise level is usually moderate increasing to loud when on the casino floor.
The employee may be required to lift up to 30-50 lbs by self.
Employee must be able to operate equipment or execute job in mentally and physically stressful situations.

ETHICAL BEHAVIOR:

All Candidates must adhere to Shoshone Rose Casino & Hotel, Personnel Handbook, SOP’s, Code of Ethics, All Applicable Laws and Policies.

WORK ENVIRONMENT:

Work is generally performed in or around a casino environment, office or front desk setting with exposure to second hand smoke and high noise levels. Working evenings, graveyards, weekends, and holidays may be required.

PHYSICAL DEMANDS WHILE EXECUTNG JOB DUTIES:

Employees are regularly required to talk, hear, listen and follow directives.
Employees may stand, walk or sit for extended periods of time, may be required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are repeatedly required to reach with hands and arms and use hands to finger, handle or feel objects, tools, controls or office equipment.
Employees specfic vision abilities required by the this job include close vision, distance vision, color vision, peripheal vision, depth perception, and the ability to adust and focus.
The noise level is usually moderate increasing to loud when on the casino floor.
The employee may be required to lift up to 30-50 lbs by self.
Employee must be able to operate equipment or execute job in mentally and physically stressful situations.

SHOSHONE ROSE CASINO & HOTEL BENIFITS;

Health Insurance, Paid Time Off, Employment Mobility, Various Shift Work, Employee Discounts

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Job Title: Front Desk

Department: Hotel

Reports to: Hotel Manager

Supervises: None

Positions (2) Full Time/Part Time

Salary: $12.00 /DOE

Benefits: Eligible upon 90 days: PTO/Health/Dental/Vision/

Position Summary:

Assist guests in making hotel reservations, changing, paying and room sales or cancel reservations. Ensures casino and group blocks are balanced and assists casino departments with making reservations. Demonstrates a positive, upbeat, guest friendly tone relating to phone etiquette customer service and understands front desk operating procedures and guest service standards.

Must be 18 years of age, submit to drug testing, fingerprinting, and obtain a Gaming License or Work Permit.

Job Duties: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Prepares for the current day’s arrivals to ensure guest satisfaction (special requests, packages/promos, amenities, VIPs, room type, rate etc)
Reviews the following day’s departures to ensure proper billing (promo credits, group billing, share with billing etc).
Participates in the yield management strategies and monitors online travel agency bookings.
Pre bills online travel agent bookings by using virtual credit cards while verifying billing is set up properly and accurately.
Assists with PBX and front desk overflow calls.
Prepares for the following day’s arrivals to ensure guest satisfaction (special requests, packages/promos, amenities, VIPs , room type, rate, etc).
Front Desk completes weekly and monthly office supply orders as needed.
Assists with setting up group billing and confirming group billing profiles while groups are in house.
Other duties as assigned

ETHICAL BEHAVIOR:

All Candidates must adhere to Shoshone Rose Casino & Hotel, Personal Handbook, SOP’s, Gaming code, and Code of Ethics.

WORK ENVIRONMENT:

PHYSICAL DEMANDS WHILE EXECUTNG JOB DUTIES:

Employees are regularly required to talk, hear, listen and follow directives.
Employees may stand, walk or sit for extended periods of time, may be required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are repeatedly required to reach with hands and arms and use hands to finger, handle or feel objects, tools, controls or office equipment.
Employees specfic vision abilities required by the this job include close vision, distance vision, color vision, peripheal vision, depth perception, and the ability to adust and focus.
The noise level is usually moderate increasing to loud when on the casino floor.
The employee may be required to lift up to 30-50 lbs by self.
Employee must be able to operate equipment or execute job in mentally and physically stressful situations.

EMPLOYEE BENEFITS OFFERED:

Paid Time Off, Employment Mobility, Various Shift Work, Employee Discounts, Benefits package available/

Shoshone Rose Casino & Hotel, is an equal opportunity employer, is committed to the principle of diversity and affirmatively encourages Eastern Shoshone Tribal members, Veterans and other ethnicities to apply.